Crouch End Fitness Centre
Terms & Conditions
This is an agreement between you (Member or You) and the Crouch End Fitness Centre a company registered in England and Wales ( 14838532) whose registered office is 184 Tottenham Lane, Crouch End, London, England, N88SG.
By completing the joining process at our website, App or at reception and becoming a member of the Crouch End Fitness Centre, you are accepting all the terms and conditions in this Membership Agreement. You should only join if you have read them and accept them.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Framing of our site or any part of it is not permitted.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. This material is protected by copyright laws and treaties around the world. All such rights are reserved. Reproduction is prohibited without our prior written consent. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Unless there is an acknowledgement to the contrary, all trademarks reproduced on this website are owned by, or licensed to, us.
You may print or download extracts from our site for your personal reference or to draw the attention of others to material posted on our site. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us
Starting Your Membership :
Our Joining Process is in Person or Online process. Full membership prices and options can be found on our website (www.crouchendfitnesscentre.co.uk), to be selected by you as a part of the joining process. By completing our Joining Process and becoming a member of the Crouch End Fitness Centre you are accepting all the terms and conditions in this membership agreement (as they are applicable) you should only join if you have read and accept them.
This Agreement starts once you have accepted the terms during the joining process. By accepting the terms, you are agreeing to pay any applicable joining fee, administration fee, Membership amount and Monthly membership amount. These are shown at the start of the joining process and again before you confirm your payment instruction.
Your membership starts immediately. We may inform you during the joining process that a waiting list is in operation.
You agree to comply with the Crouch End Fitness Centre rules and you agree to use the gym facilities and equipment in proper manner. You must consult a member of staff if you are unsure. We are not liable for any injury you suffer through the incorrect use of our equipment or facilities.
You Confirm that you are at least 18 Years Old for any adult Membership taken out. Please note that you must provide photographic Identification for membership validation along with a valid proof of age if we believe you to be under the age of 18 . If you are unable to provide valid proof of age on request your membership will be terminated.
You will be liable for any damage caused to our equipment or facilities through your negligent use.
You agree to tell us immediately of any changes to your personal details, including contact information; this should be done via email or The Crouch End Fitness Centre Reception.
Ending Your Membership :
You have the right to cancel your Membership Agreement within 24 Hours from the start of the Agreement, without giving any reason, but you must let us know you wish to do so within the 24 hour period.
You will also be able to cancel any membership without any further fee if you let us know about your cancellation within the required 7 days, prior to your next payment date.
You will be required to email us at Support@crouchendfitnesscentre.co.uk for cancellation of your membership.
In case of dispute, you must show that you cancelled the Agreement in accordance with the cancellation terms, but for these purposes it will be sufficient to show that you sent your communication concerning your exercise of the right to cancel before the cancellation period had expired.
If you have requested an immediate membership start date and you cancel your Membership within the 24 hour period, proportionate charges will be due. We will refund you any Joining Fee, Membership Amount and Monthly Membership Amount you have paid us, but the refunded amount will be reduced by the higher of (a) the one-day pass rate (from the time you joined) and (b) an amount in proportion to the number of classes attended, between the start of your Membership and the date you communicated to us that you wanted to cancel.
Refunds will be made no later than 7 days after the day on which we were informed about your decision to cancel, and will be made using the same means of payment you used for the initial transaction.
After the 7 day cancellation period you may terminate your Membership at any time by cancelling your direct debit at The Crouch End Fitness Centre Reception, or by contacting our Support team via email if you pay via recurring card payment.
No refunds will be given for unused billing periods; if you would like to continue using The Crouch End Fitness Centre until the end of your billing period please contact our Support team prior to cancelling your payments, otherwise your membership will cease immediately.
We will terminate this Agreement and your Membership with immediate effect if you do not pay any applicable Joining Fee, Administration Fee, Membership Amount or Monthly Membership amount when it falls due.
We may terminate this Agreement and cancel your Membership with immediate effect on notice to you if you breach any of The Crouch End Fitness Centre Membership Rules. In this event you will no longer be able to access any of our facilities and we will not give any refund.
If we do not terminate your Membership, if you breach any of the Crouch End Fitness Centre Rules, or if we give you extra time to pay if you do not pay your Joining Fee, Administration Fee, Membership Amount or Monthly Membership Amount when it falls due, that will not prevent us from subsequently enforcing the terms of this Agreement.
We may assign the benefit of this Agreement and our rights to a third party provided we give you notice and your rights under this Agreement will not be prejudiced.
We consider the safety of our members and our staff to be paramount. We reserve the right to refuse any application for Membership or terminate an existing Membership where we consider that Membership may pose a risk to the health and/or safety of other members or staff. If this happens, we will notify you of this and refund all unused Joining Fees, Administration Fees, Membership Amount and Monthly Membership Amount.
Personal Training Sessions and “additional services” do not form part of this Agreement and are not provided by The Crouch End Fitness Centre.
Any “additional services” (including, for example, Personal Training Sessions, Sports Therapy and Massage Therapy) which you contract for or agree to pay for, do not form part of your Membership Agreement and the Terms & Conditions of this Agreement will not apply to them.
You should be aware that if you enter into any agreement for “additional services”, you are entering into an agreement with those individuals and not with us.
We do not accept any liability for any losses, damage, personal injury or other loss caused by any negligent act or omission of those providing the “additional services” which are specifically excluded from the Membership Agreement and we do not accept any responsibility where precluded by law.
We may provide induction services or personal reviews of your training needs. Such services are provided without additional charge.
Class Package & Booking Terms and Conditions :
All class packages purchased at Crouch End Fitness Centre are valid for six months from the date of purchase. After this period, any unused sessions will automatically expire and cannot be used, extended, or transferred.
All class package purchases are non-refundable and non-transferable. Packages cannot be shared between members, reassigned to another person, or exchanged for cash or alternative services.
All classes must be booked in advance via our online booking system, app or at reception. A minimum of 2 hours’ notice is required to cancel or reschedule a class. Failure to cancel within the notice period or to attend a booked class will result in the session being deducted from your package.
Any cancellations attempted less than 2 hours prior to a class cannot be processed or refunded.
Members and class package holders may contact reception within the designated two-hour cancellation window to avoid incurring a strike on their account.
However, this provision does not apply within 1 hour of the scheduled class start time, to ensure that members on the waiting list have sufficient notice to attend.
Extensions will only be considered in exceptional circumstances, such as medical reasons, injury, or extended travel. Supporting documentation may be requested, and approval is at the discretion of Crouch End Fitness Centre management.
Crouch End Fitness Centre reserves the right to amend class schedules, substitute instructors, or cancel sessions when necessary. Notice will be provided where possible, and we will always aim to minimise any disruption.
Members are required to inform instructors of any relevant medical conditions, injuries, or limitations before participating in a class. Crouch End Fitness Centre is not responsible for injuries sustained due to undisclosed conditions or failure to follow instructor guidance.
Members are also expected to conduct themselves in a respectful manner at all times. Disruptive behaviour or misuse of equipment may result in suspension or termination of package privileges without refund.
Advance Booking
Members may book classes up to 7 days in advance. Please note that we operate a No-Show & 3-Strike Policy.
The three-strike policy applies within any rolling 30-day period. If a member records three no-shows, their advance booking privileges will be suspended for the remainder of that 30-day period and will automatically reset the following month. Members may still attend classes without booking; however, a place cannot be guaranteed if the class is fully booked.
Class Arrival Requirement
Members must arrive at least 5 minutes prior to the scheduled class start time. Late arrivals may be refused entry, and the space may be allocated to a member on the waiting list. This policy ensures there is no disruption to the instructor or other members attending the class.
Payment :
If your Membership has an initial Membership Amount fee, you agree to pay us the full Membership Amount by credit or debit card. You will be notified of any applicable Membership Amount at the end of the joining process, and this amount will be confirmed to you in person or online.
We do not issue a minimum term contract.
All membership applications must be made online or in house reception and provided by the club and the relevant fees paid at the time of joining.
We reserve the right, at our discretion, to change your Monthly Membership Amount fee. If this happens we’ll notify you by email not less than 2 weeks before the change is made.
You are able to cancel your membership within this period, and if we don’t hear from you within the period the new Monthly Membership Amount fee will apply automatically.
You agree to pay us the Monthly Membership Amount regardless of whether there is any temporary interruption in services during the period, foreseen or unforeseen. In circumstances where we are required to close or restrict facilities for any reason no refunds will be due.
Only you, the person named in the joining process, can benefit from this Agreement.
If any of the terms of this Agreement are invalid, unenforceable or illegal the remaining terms can still be enforced.
The Crouch End Fitness Centre , employees and subcontractors are not liable for any loss, damage or theft of any of your property that you bring onto our premises. If such loss, damage or theft is caused by the negligent acts or omissions of The Crouch End Fitness Centre or its agents, employees or subcontractors, our liability to you will be limited to £500.
We may make reasonable changes to The Crouch End Fitness Centre Membership Rules and the Membership Agreement at any time. It is your responsibility to check online or reception at regular intervals for changes to these documents.
This Agreement is governed by the law of England and Wales.
You should print a copy of this Agreement for future reference